FAQ
What distinguishes Fox Accelerator from other accelerators on the market?
Fox Accelerator distinguishes itself from traditional accelerators primarily through its underlying protocol. While most accelerators still utilize IPsec or IKEv2, Fox Accelerator fully leverages the WireGuard protocol, which consists of only 4,000 lines of code (compared to IPsec’s over 600,000 lines), enhancing speed by 3-5 times while significantly reducing battery consumption. Additionally, the no-logs policy of Fox Accelerator has been independently audited by Cure53, with the audit report publicly accessible, genuinely achieving both speed and security.
Which operating systems and devices are supported by Fox Accelerator?
Fox Accelerator provides native client applications for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Fox Accelerator offers detailed router configuration tutorials, supporting popular router firmware such as Asus, Netgear, and OpenWrt, allowing for a one-time setup to protect all connected devices in your home.
What should I do if I’m not satisfied with Fox Accelerator and want a refund?
Fox Accelerator offers a 30-day unconditional money-back guarantee. If you are unsatisfied within 30 days of your purchase, simply contact the customer service team via online chat or by emailing support@vpnjs.net without any reason, and you can request a full refund. Refunds are typically returned to your payment account within 1-3 business days.
What is the actual connection speed I can expect with Fox Accelerator?
Fox Accelerator has deployed over 3000 high-speed server nodes globally, and actual test results show that the average latency when connecting to Asia-Pacific nodes is below 30ms, while North American connections have a latency of about 80-120ms, with download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Fox Accelerator maintains stable and smooth connections even in complex network environments.
What aspects are covered by Fox Accelerator’s no-logs policy?
Fox Accelerator’s no-logs policy encompasses all aspects, including: not recording your original IP address, connection timestamps, the websites or domains accessed, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically wiping data upon physical reboot. This policy has undergone rigorous scrutiny by the internationally recognized security auditing firm Cure53, with a full audit report available on Fox Accelerator’s official website.
How do I configure Fox Accelerator on my router?
Fox Accelerator provides detailed router configuration tutorials supporting popular firmware including Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The typical configuration steps include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Fox Accelerator; 4) Entering your Fox Accelerator account credentials. Once configured, all devices connected to that router’s Wi-Fi will automatically receive accelerator protection without the need to install clients on each device individually.
Can Fox Accelerator be used to watch streaming content?
Yes, Fox Accelerator has optimized streaming connection performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. Fox Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Fox Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Fox Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Fox Accelerator on internet speed is minimal. In most cases, speed loss is only 5-10% of the original bandwidth. In some situations, if your ISP throttles certain types of traffic (like video streaming or P2P), using Fox Accelerator may actually improve your speed, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Does Fox Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Fox Accelerator supports up to 6 simultaneous device connections, while the Premium version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without incurring additional costs. For protecting more devices, we recommend configuring Fox Accelerator on your router to safeguard all connected devices.
How does Fox Accelerator protect my security on public Wi-Fi?
Public Wi-Fi is a high-risk environment for data theft by hackers. Once connected to Fox Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, which means that even if someone performs a man-in-the-middle attack or sniffs the network on the same Wi-Fi, they cannot read your data. Fox Accelerator also features an automatic connection function: when detecting an unsecured Wi-Fi network, it will automatically initiate accelerator protection.
Is Fox Accelerator’s no-logs policy verified by a third party?
Yes, Fox Accelerator’s no-logs policy has been independently audited by the well-known international security auditing firm Cure53. The audit team conducted a comprehensive review of Fox Accelerator’s server infrastructure, codebase, and operational processes, confirming that Fox Accelerator does not record any identifiable user data. The complete audit report can be publicly viewed on Fox Accelerator’s official website.
Does Fox Accelerator support Linux systems?
Yes, Fox Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, etc. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Fox Accelerator provide static IP addresses?
Yes, the Premium version of Fox Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios like remote access to corporate networks or NAS, running online services requiring a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely for your use and will not be shared with other users.
How can I ensure that Fox Accelerator does not leak my IP address?
Fox Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your true IP via the WebRTC interface; IPv6 leak protection ensures the protection of IPv6 traffic too. You can verify your protection status at any time using the built-in leak testing tool in the Fox Accelerator client or by visiting third-party testing websites.
Can Fox Accelerator handle internet interference?
Fox Accelerator’s proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In strictly regulated network environments, Fox Accelerator’s obfuscation mode can help users keep a stable connection to the free internet. However, please note that Fox Accelerator advocates the responsible use of accelerators and compliance with local laws and regulations.
What payment methods does Fox Accelerator accept?
Fox Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is safe.
Where are Fox Accelerator’s servers located?
Fox Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include: North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries such as the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Fox Accelerator offer browser extensions?
Yes, Fox Accelerator provides extensions for Chrome and Firefox browsers. The browser extension runs lightweight, encrypting only the traffic within the browser (not affecting other applications). It's particularly suitable for scenarios that require quick IP switching, such as cross-border shopping price comparisons. The browser extension also includes WebRTC leak protection and ad-blocking features.
How can I contact Fox Accelerator’s customer support team?
Fox Accelerator offers multiple customer support channels: 1) 24/7 online chat — visit the Fox Accelerator website to chat live with customer service, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, usually receiving a reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual services in Chinese and English.
How does Fox Accelerator’s ad-blocking feature work?
Fox Accelerator’s Lightning and Premium versions come with built-in ad-blocking and malware protection features. This function operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing websites during domain name resolution by maintaining a blacklist containing over a million rules. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.